Shipping policy

Shipping Policy

Pop Simple is an independent Australian studio. We aim to prepare and dispatch orders promptly and carefully.

Order processing

Orders are generally processed within 1–3 business days after payment is confirmed. Processing times are estimates only and may be longer during launches, promotions, public holidays or unusually busy periods.

If there is a significant delay with your order, we will make reasonable efforts to contact you.

Shipping rates and delivery estimates

Available shipping methods, charges and any delivery estimates are shown at checkout before you place your order.

Delivery estimates begin after dispatch and are provided as a guide only. They are not guaranteed delivery dates.

Delivery

Once an order has been handed to the postal or courier service, delivery timeframes can be affected by circumstances outside our reasonable control.

We are not responsible for carrier delays, but if an order appears significantly delayed or lost, please contact us and we will assist where reasonably possible.

Shipping address

Please check your delivery details carefully before completing checkout. Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Additional shipping costs caused by an incorrect or incomplete address may be payable by the customer, except where the problem was caused by us.

Damaged, incorrect or missing orders

If your order arrives damaged, is incorrect, or an item is missing, please contact us as soon as reasonably possible with your order number and, where relevant, photographs of the item and packaging.

We will assess the issue and provide a remedy where required.

International orders

Where international shipping is offered, customers may be responsible for import duties, taxes, customs charges or other fees imposed by the destination country. These charges are not included in the product price or shipping charge unless expressly stated at checkout.

Customs processing can also cause delays outside our control.

Consumer rights

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

Questions

If you have a question about shipping or an existing order, please contact Pop Simple through the contact details provided on this website.